Last Updated: November 2025
At Ascent Communications, your privacy and trust are our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage with our services, or communicate with us in any way.
1. Who We Are
Ascent Communications is a strategic communications firm founded by Adrienne Carr, dedicated to helping leaders and organizations master high-stakes communication with clarity, confidence, and impact.
Our website and services are designed to provide information about our coaching, training, and consulting offerings, and to allow prospective clients to contact us for more information.
2. Information We Collect
We collect personal information only when it is necessary to deliver our services effectively or when you voluntarily provide it.
Information you provide directly:
- Name, email address, phone number, and organization (when filling out a contact form or subscribing to updates)
- Billing and payment information (if applicable for paid services)
- Any details you share with us during consultation or inquiry processes
Information collected automatically:
- Browser type, device information, and IP address
- Pages visited, duration of visit, and referring website
- Cookies and similar technologies (for analytics and performance optimization)
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide requested services
- Manage client relationships and deliver communication coaching, consulting, or training services
- Improve our website, communications, and user experience
- Send updates, insights, or invitations to relevant events (only with your consent)
- Comply with legal or regulatory obligations
We do not sell, rent, or trade your personal information.
4. Legal Basis for Processing (for UK and EU Visitors)
We process personal data under one or more of the following bases:
- Consent: when you opt in to receive communications or provide your information voluntarily.
- Contractual necessity: to fulfil our obligations when you engage our services.
- Legitimate interests: to operate and improve our business, ensuring relevant communication with clients and prospects.
- Legal obligations: when processing is required for compliance with applicable laws.
5. Sharing Your Information
We may share information with:
- Trusted third-party providers who assist in operating our website, processing payments, or delivering email communications (e.g. website hosts, scheduling tools, analytics platforms)
- Legal or regulatory authorities if required by law
All third parties are bound by confidentiality and data protection obligations consistent with this policy.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined above or as required by law.
You may request deletion of your personal data at any time by contacting us (see Section 10).
7. Cookies
Our website uses cookies to enhance user experience and analyze traffic.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
8. Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for communications
- Request a copy of the data we hold about you
- Object to or restrict processing under certain conditions
To exercise these rights, please contact us at info@ascentcommunications.net.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Ascent Communications
Email: info@ascentcommunications.net
Website: www.ascentcommunications.net
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The latest version will always be available on our website with the date of the last update.